Frequently Asked Questions

                    

Why did I not receive my license renewal reminder and what should I do?

Have you moved recently? If so, have you updated your address on the E-NATIS system (the vehicle licensing system)? If not, all you have to do is change your address and renew your vehicle’s license. For your convenience we offer both services.

I sold my car what should I do now?

Firstly, do NOT try to deregister the vehicle, all you have to do is give the original registration papers to the buyer and put in a notice of change of ownership. Please note – an NCO cannot be done if the license fees aren’t paid up to date.

 

I’ve finished paying off my car at the bank, do I need to do anything now?

Request the original registration form from the bank if they haven’t already sent it to you. Then you just have to put in a change of titleholder, it’s recommended that you do this as the vehicle’s titleholder has the most control over the vehicle – they can decide to deregister it or put in a change of ownership.

 

I did not receive a license disc when I renewed my vehicle’s license, why?

This could be for one of two reasons; either there are outstanding fees on another vehicle registered in your name or the vehicle needs to go through a roadworthy test. Please contact us to find out what the cause is.

 

What is a BRNC and why does my company need one?

A Business Registration Number Certificate (BRNC) is the official “Identity Document” for your business on the eNaTIS system. You cannot register, license, or sell a vehicle in a company’s name without a valid BRNC. It ensures that vehicles are recognized as business assets rather than personal ones.

How long does a BRNC application take?

Depending on the province, we aim to expedite the process wherever possible. Using an expert service like WEQ4U ensures your documents are 100% correct the first time, preventing the common rejections that cause long delays.  Please send an enquiry for further assistance.

I lost my license disc do I have to pay the full amount again to receive a new one?

No you only pay a pro-rata fee, the date from which the disk was issued until the current date. You only pay for the time you actually had the disk. Now when you license your vehicle you’ll do it as if you do not have the renewal reminder. The new expiry date will be a year from the current date.

I lost my registration paper, how can I get another one?

You will then have to apply for a duplicate registration paper. Note: only the title holder of the vehicle can apply for a duplicate.

What documents do I need for a standard license renewal?

To renew your vehicle’s license disc, we generally require:

A copy of your ID (or the Company Proxy’s ID).

Proof of Address (not older than 3 months, e.g., utility bill or bank statement).

The renewal notice (MVL2). If you don’t have it, don’t worry—we can complete an ALV form for you.

Why do I need to renew my heavy vehicle’s roadworthy every year?

In South Africa, any vehicle with a GVM over 3,500 kg must undergo an annual roadworthiness test to remain legal. This is a safety requirement due to the high wear and tear on heavy vehicles. We can assist in managing these annual renewals for your entire fleet.

Which areas do you cover?

We have physical offices in Johannesburg, Pretoria (Centurion), Durban, and Cape Town, with branches in the West Rand and East Rand. Through our network of agents, we can process transactions in all 9 provinces across South Africa.